Don’t wait for growth to come knocking on your door, cause it probably wont.

One caveat before we get started: This article is geared towards Customer Success professionals working in SaaS B2B or B2G, and strategically on a set of larger accounts (usually dubbed ‘enterprise’ customers). Customer Success Managers (CSMs)…


Passionate about growing and scaling companies by building an incredible Customer Success and Sales program. Writing on tech, travel, dance, and photography.

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