Three Activities Effective CSMs do to Grow their Accounts

Photo by Ales Maze on Unsplash

Don’t wait for growth to come knocking on your door, cause it probably wont.

One caveat before we get started: This article is geared towards Customer Success professionals working in SaaS B2B or B2G, and strategically on a set of larger accounts (usually dubbed ‘enterprise’ customers). Customer Success Managers (CSMs) who oversee large quantity of smaller clients…